D-ID Academy: Introducing NUI and D-ID Agents

D-ID AI Video Platform
1 May 202449:57

TLDRThe D-ID Academy webinar explores the evolution of user interfaces, introducing the concept of Natural User Interfaces (NUI) and D-ID's innovative 'Agents' product. The session delves into NUI's impact on industries, highlighting how technology is shifting towards interfaces that are more intuitive, efficient, and aligned with natural human behavior. The Agents product is positioned as a groundbreaking tool that combines the best of chatbots and human interaction, offering personalized, multilingual, and always-on digital assistance to enhance user experience and business efficiency.


  • 🌐 The webinar introduces the evolution of user interfaces and D-ID's innovative products in the field of AI video generation.
  • 🤖 D-ID's technology has transitioned from facial recognition protection to generative AI, focusing on creating new video frames from photos.
  • 📈 The company has grown significantly, raising funds and expanding its global presence with offices worldwide.
  • 🎨 D-ID's Creative Reality Studio is a popular product for creating videos with talking avatars, now also available on mobile apps.
  • 🔌 The platform integrates with popular work tools like Canva, PowerPoint, and Google Slides, enhancing its utility for users.
  • 👤 D-ID's latest innovation is 'agents', a product that represents a new approach to natural user interfaces (NUI).
  • 🔑 The NUI concept aims to create interfaces that are more intuitive, efficient, and aligned with natural human behavior.
  • 💬 The importance of human-like interaction is emphasized, with research showing that avatars increase customer engagement and perception of social presence.
  • 🌟 D-ID's agents can be personalized and trained on specific data, offering 24/7 availability in various languages and use cases.
  • 🛠️ Agents can be created and customized through D-ID's platform, providing a new level of accessibility to businesses for customer service and engagement.
  • 📲 The potential for agents to be integrated into websites and mobile apps is on the horizon, expanding the reach of this technology.

Q & A

  • What is the main topic of the webinar presented by D-ID Academy?

    -The main topic of the webinar is the evolution of user interfaces, with a deep dive into the world of Natural User Interfaces (NUI) and the unveiling of D-ID's latest innovation, the 'agents' product.

  • What was D-ID initially known for when it was founded in 2017?

    -D-ID was initially known for its core capability in AI video generation, focusing on protecting people's online identities by masking their faces from facial recognition software.

  • How has D-ID expanded its offerings over the years?

    -D-ID has expanded its offerings by shifting direction to enter the generative AI space, creating the Creative Reality Studio for video creation with avatars, launching mobile apps, and integrating with popular work tools. They also introduced the 'agents' product and provide an API for developers.

  • What is the significance of the 'agents' product introduced by D-ID?

    -The 'agents' product is significant as it represents D-ID's freshest and newest innovation, aiming to provide a more intuitive and humanized interaction through digital personas that can be used for various purposes such as customer service and sales.

  • How does D-ID's 'agents' product leverage large language models (LLMs)?

    -D-ID's 'agents' product leverages large language models as the foundation of generative AI technology, using them as the 'operating system' that powers the AI, while the natural user interface serves as the user-friendly front-end.

  • What is the potential impact of Natural User Interfaces (NUI) on various industries?

    -NUI has the potential to transform industries by providing more intuitive, efficient, and human-like interactions, enhancing customer experience, facilitating upselling and cross-selling, improving communication in complex sectors, and reducing operational costs.

  • How can the 'agents' product be beneficial for customer service?

    -The 'agents' product can offer always-on support, personalized avatar agents to increase customer retention, provide instant support, and reduce wait times, leading to improved customer satisfaction.

  • What is the role of emotional intelligence in the development of digital humans or 'agents'?

    -Emotional intelligence plays a crucial role in making digital humans more relatable and responsive to users' emotions, allowing them to react and respond appropriately, which enhances the user experience and engagement.

  • How can businesses get started with D-ID's 'agents' product?

    -Businesses can get started with D-ID's 'agents' product by creating an account on D-ID's platform, accessing the 'agents' feature, and following the process to create and customize their digital agents based on their specific needs.

  • What are some of the future enhancements expected for D-ID's 'agents' product?

    -Future enhancements for D-ID's 'agents' product may include the integration of hand gestures or facial expressions to make the interaction more human-like, as well as increased flexibility in terms of customization and presentation of the agents' interface.



🌐 Webinar Introduction and Company Overview

The video script begins with a welcoming address by Ron Freedom, the head of content and creative marketing at 'did' (presumably a company name), to a global audience for a webinar on the evolution of user interfaces. He provides an agenda for the session, which includes an introduction to 'did', a deep dive into natural user interfaces, and a showcase of 'did's latest innovation. Ron also introduces the company's background in AI video generation, its growth, product offerings like the creative reality studio, mobile apps, and integrations with popular tools. The company's impressive statistics, such as 150 million videos made and a user signing up every three seconds, are highlighted. Speakers Matthew Kershaw, VP of Strategy, and Tom Tuer, VP of Marketing, are introduced, setting the stage for a discussion on groundbreaking concepts and technology.


📊 The Evolution of User Interfaces and the Natural User Interface (NUI)

Tom Tuer takes the audience on a historical journey through user interface evolution, starting from the textual user interface of the 1980s to the graphical user interfaces that followed. He discusses the limitations of GUIs, such as the learning curve and the frustration they can cause due to complex navigation. Tom emphasizes the importance of user-centric design and the ongoing pursuit of an intuitive and efficient user experience. He introduces the concept of the Natural User Interface (NUI), which aims to create a more human-like interaction with technology, reducing the learning curve and enhancing user experience. The discussion suggests that NUI represents a significant leap forward in how we engage with digital spaces.


🤖 Introducing 'Agents': The Future of Digital Interaction

The script introduces 'agents' as a new product from 'did', which represents a smarter interface that is conversational and natural. These agents can take any form, speak any language, and are personalized for various users or use cases. The video showcases potential applications of agents, such as a friendly sales rep, a personalized customer support agent, a learning and development manager, and an assistant providing data projections. The emphasis is on enhancing mutual understanding, emotional connection, and trust through the use of technology to redefine humanly possibilities.


🧠 Neuroscience and the Impact of Digital Humans

Matthew Kershaw discusses the significance of human-like avatars in communication, drawing from his experience and recent advancements in neuroscience. He explains that avatars created by 'did' can elicit responses from users that are similar to those experienced with real humans, as evidenced by brain activity studies. Matthew highlights the importance of making digital humans as realistic as possible to increase customer engagement and satisfaction. The conversation also touches on the potential of these technologies in various industries and the importance of emotional intelligence in digital interactions.


🚀 Real-life Applications and the Role of Large Language Models (LLMs)

The script explores the practical applications of natural user interfaces and the role of large language models (LLMs) in powering AI technology. Tom Tuer uses the analogy of an engine and a steering wheel to describe the relationship between LLMs and NUIs. He discusses the importance of user-centric design in technology and how NUIs can enhance customer experience by offering personalized avatar agents. The potential benefits of NUIs in various industries, such as financial services, telecommunications, healthcare, and e-commerce, are highlighted, including improved customer engagement, business growth, and reduced operational costs.


🏠 Demonstrating NUI in a Real Estate Customer Support Scenario

A video demonstration showcases a potential use case for NUI in customer support, specifically in the context of a property rental service. The video illustrates an AI digital assistant named Jess helping a customer with an issue related to the quality of a live sports stream. Jess provides immediate support, checks the internet connection, identifies the issue with the subscription plan, and offers a solution to upgrade the plan or temporarily adjust settings for an improved viewing experience. This example highlights the efficiency and personalization that NUIs can bring to customer service.


🛠️ Building 'Agents' for Enhanced Customer Interactions

Matthew Kershaw explains the concept of 'agents' as a fusion of chatbots and human customer service representatives. He details the process of creating an agent for a hypothetical Airbnb property called Highland House, which includes selecting an avatar appearance, choosing a voice, detailing agent instructions, and uploading information sources to create a custom knowledge base. The agent, named Alpine, is designed to assist and inform guests about the property and the surrounding community. The script emphasizes the importance of a face in maintaining attention and improving knowledge retention, which can impact business outcomes.


🌐 Multilingual Capabilities and Future Enhancements of 'Agents'

The script discusses the multilingual capabilities of 'agents', allowing them to switch languages mid-conversation, and the importance of selecting the appropriate voice for each language. It also addresses future enhancements, such as the integration of hand gestures and facial expressions to make the agents more human-like. The potential use of agents in education is highlighted, suggesting that agents could be used for interactive learning experiences, similar to real-life interactions with teachers.


🔧 Customization and Flexibility of 'Agents' Interface

The script touches on the customization and flexibility of the 'agents' interface, mentioning the possibility of modifying the look and feel through CSS and other presentation elements. While the current capabilities are limited, the expectation is that more complex customization options will be developed as the product evolves. The focus is on providing a simple interface initially, with plans to expand functionality based on user demand and technological advancements.


📲 Agents and Avatars for Sales and Marketing

The final paragraph discusses the use of agents and avatars in sales and marketing, highlighting their potential for simulating negotiations, personalizing email marketing, and providing scenario training for sales agents. The script suggests that the technology offers building blocks for various applications, limited only by human imagination. It invites participants to sign up for access to 'agents', join the waiting list, and engage with the 'did' community for support and feedback.




A webinar is an online seminar or workshop that is conducted over the internet. In the context of the video, the webinar serves as the medium through which the discussion about the evolution of user interfaces takes place. The script mentions the webinar as the platform for exploring groundbreaking concepts and technology, indicating its role in disseminating knowledge and fostering interaction among participants.

💡Natural User Interfaces (NUI)

Natural User Interfaces (NUI) refer to a new generation of interfaces that are designed to be more intuitive and natural for human interaction. The script discusses NUI as a significant step in the evolution of user interfaces, emphasizing the goal of creating interfaces that feel instinctive and reduce the learning curve for users. An example from the script is the introduction of NUI as an interface that adapts to users rather than requiring users to adapt to it.

💡Generative AI

Generative AI is a subset of artificial intelligence that involves the creation of new content, such as video frames or text, based on existing data. The script mentions the company's shift into the generative AI space, which involves using AI to generate new video content from photos, showcasing the application of this technology in creating dynamic and interactive media.


In the script, avatars are digital representations used in applications like the Creative Reality Studio, where they can be used to create videos with talking avatars. These avatars are a key component of the company's product offerings, allowing for personalized and engaging video content that can be integrated into various platforms and tools.


API stands for Application Programming Interface, which is a set of rules and protocols that allows different software applications to communicate with each other. The script mentions the company's API, which developers can use to build their own products featuring talking avatars, highlighting the extensibility and flexibility of the company's technology.

💡Digital Humans

Digital humans, as discussed in the script, are hyperrealistic avatars that can interact with users in a human-like manner. They are grounded in large language models (LLMs) and are designed to increase customer engagement by providing a more natural and emotionally responsive interface. An example from the script is the use of digital humans as personal assistants or customer service representatives.

💡Large Language Models (LLMs)

Large Language Models (LLMs) are AI systems that process and generate human-like text based on the input they receive. The script positions LLMs as the 'operating system' behind digital humans, emphasizing their role in enabling natural and contextually appropriate responses from these digital entities.

💡Emotion Recognition

Emotion recognition in the context of the script refers to the ability of digital humans to detect and respond to the emotional state of users. This capability is seen as the next frontier for enhancing the interaction between humans and digital interfaces, making them more responsive and personalized. The script mentions that future agents will be able to mirror users' emotions and create relationships with them.

💡Customer Experience (CX)

Customer Experience (CX) encompasses all aspects of a customer's interaction with a company, including the ease of use, customer service, and overall satisfaction. The script discusses how NUI can enhance CX by offering always-on support, personalized avatar agents, and improved satisfaction, which can lead to increased customer retention and business growth.


In the script, agents refer to the company's latest innovation, which are generative AI digital person service providers. These agents can be trained on specific data and integrated into websites to provide 24/7 support and interaction with customers. An example from the script is the creation of an agent for a hypothetical rental property to assist clients throughout their stays.


Introduction to the webinar on the evolution of user interfaces by D-ID Academy.

Overview of the session, including an introduction to D-ID, discussion on natural user interfaces, and Q&A.

D-ID's journey from protecting online identities to generative AI and video generation.

The launch of D-ID's mobile apps and integrations with popular work tools.

Introduction of 'agents', D-ID's latest innovation in the generative AI space.

The importance of user-centric design in creating intuitive and efficient interfaces.

The gap between current user interfaces and user expectations.

The concept of Natural User Interface (NUI) as the next step in UI evolution.

How NUI aims to make technology adapt to humans rather than humans adapting to technology.

The role of digital humans in personalizing customer experiences and enhancing engagement.

The significance of emotional intelligence in digital humans for building relationships.

The technical foundation of agents, powered by large language models (LLMs).

Real-life applications of NUI in customer experience and engagement.

The potential of agents to transform industries like financial services, healthcare, and e-commerce.

A demonstration of creating a D-ID agent for a rental property, showcasing its capabilities.

The importance of face-to-face interaction in digital platforms for attention and knowledge retention.

Future possibilities of integrating hand gestures and facial expressions into agents.

The multilingual capabilities of D-ID agents and the flexibility in language switching.

The potential for customization in the presentation and user experience of agents.

Invitation to join the waiting list for D-ID's AI agents and additional resources for participants.