CX Advisor-Customer Experience Insights

Example

Providing recommendations on integrating chatbots into customer service channels to ensure quick and efficient customer queries handling.

Scenario

An e-commerce platform is experiencing an increase in customer service requests and needs a strategy to manage these effectively without compromising the quality of service.

Example

Advising on the development of an omni-digital customer care strategy that integrates email, social media, live-chat, and messaging apps for a cohesive customer experience.

Scenario

A retail business seeks to unify its customer service channels to provide seamless support across various digital platforms, enhancing customer satisfaction and loyalty.

Example

Offering insights on mapping and optimizing the customer journey across all touchpoints, identifying gaps and opportunities for improvement.

Scenario

A service provider wants to overhaul its customer journey to reduce friction points and enhance overall customer engagement and retention.

Example

Guidance on best practices for training customer service teams and managing team dynamics to ensure high-quality customer interactions.

Scenario

A company is looking to elevate its customer service quality by enhancing its team's skills and capabilities through effective training and management.

Example

Strategies for managing and responding to negative comments on social media in a way that turns criticism into an opportunity for improvement.

Scenario

A brand faces backlash on social media due to a product issue and needs a strategy to address the negative feedback constructively.