Customer Service GPT-AI-powered Customer Assistance

Example

If a customer wishes to return a perfume bought from Zara within three days of purchase, Customer Service GPT would explain the steps to initiate the return, including logging into their account, selecting the item to return, and providing information on packaging and shipping.

Scenario

This function is applied when a customer is dealing with post-purchase regrets or received a faulty item and needs clear instructions on how to proceed with a return or exchange.

Example

A customer confused about the warranty policy for a laptop purchased from Best Buy can receive detailed explanations about what the warranty covers, the duration of the warranty, and how to claim it.

Scenario

This is crucial for customers seeking to understand their rights and the store's obligations regarding guarantees, warranties, and repair services.

Example

For a customer interested in the specifications and differences between various models of smartphones, Customer Service GPT can offer comprehensive comparisons, focusing on features, price points, and performance metrics.

Scenario

This helps customers make informed decisions before making a purchase, ensuring they choose a product that best suits their needs and budget.